FAQ

Shapes, colours, materials – at Dilem, you’re spoilt for choice!

The Dilem brand offers hundreds of frames, pairs of temples and sunclips. This means that our optician partners won’t have all of our collections in store.

You can use our online configuration tool to create your ideal “Dilem Custom” glasses by adding different temples to the front of the glasses you’ve selected !

Use it to test out multiple combinations and add them to your wishlist, which you can then send to your email address.

All you then need to do is visit your optician to order them.

To see the entire Dilem collection, click HERE! To choose a pair of temples for your glasses, click HERE!

You’ll find this information at your optician’s. Depending on the level of service they offer, prices may vary slightly from one store to another.

It’s easy and can be done with a simple movement.

Change your style with one click – how handy is that?!

To remove your temples:

Apply gentle pressure with your thumb to the top of the temple(towards the hinge) and it comes off easily!

To attach new temples:

Place the prongs of the hinge attached to the frame into the holes provided for this purpose on the temples.

The hole is in the shape of an “equals” sign or a small rectangle.
Then unfold the temple into the open position.
You’ll hear a “click”, telling you that it’s properly in place ;)

We believe that the choice of a material should be determined by a combination of comfort and looks. At Dilem, we mainly use three materials, which have been tried and tested for use in eyewear:

ACETATE :

mostly used for the fronts and endtips of our frames,cellulose acetate is made from 3/4 cotton fibres mixed with 1/4 plasticisers. A premium material thanks to its transparency, feel and infinite colour possibilities

TITANIUM :

A metal mainly used for its strength and lightness

LE TITANE : 

A metal mainly used for its extremely lightweight and hypoallergenic properties